Carmela Rinaldi
Owner
Walks each property with its manager and signs every proposal.
Who runs the winter
The people behind the storm line
About 30 people work the winter routes: drivers, walk crews, supervisors and dispatch. These three are who property managers talk to.
Jerzy Pietrzak
Field operations lead
Builds the plow routes and runs the supervisors who measure depth and check walks.
Keeps the dispatch rota and the visit log, and answers the storm line overnight.
How we work
What a property manager can count on
One contact
The same supervisor walks your site, reads the trigger and signs the log.
Written terms
Triggers, clear-by times and what is not included are in the contract, not on a call.
A visit log
Every visit is logged with a time, so a complaint can be answered with a record.
A real phone
The storm line is a person on the dispatch rota, at any hour.
Credentials and cover
What we hold, and how to check it
Ask for the certificate of insurance before you sign, and for the credential holder's name.
Snow industry credential
Certified Snow Professional (CSP) · NY Certificate 000000 · Snow & Ice Management AssociationVerify
The snow and ice industry's credential for managing winter work on commercial sites.
Insurance
General liability and commercial auto insurance
A certificate of insurance goes to your property manager before the first push, with your property listed as certificate holder.
Next step
Meet the supervisor who will walk your site
A site walk takes about as long as a lap of the lot, and nothing is signed there.